One evening over 20 years ago, I happened to surf onto "Nightly Business Report." Not the sort of thing which ordinarily held my interest for more than a few seconds, but this time I ended up watching an entire guest commentary or editorial by a columnist from Forbes, a crusty, white bearded curmudgeon who asked, "When are one of you billionaire geniuses going to design a computer I can turn on and off like a TV?"
A darn good question! And all these years later, it still is. The commentator went on to say that computer guys made computers for computer guys, and not for the public. Computers are inconvenient and difficult to use for the general public, because computer guys don't care.
I was reminded of this just a couple of days ago, reading a social media conversation about public EV charging. Someone had started a thread because they were new at using public chargers, and having some difficulty.
Something lots and lots of people can relate to. And thankfully, they were getting lots of advice, and hopefully, enough of it helped and they can use public chargers now.
But one participant was not helpful, was not friendly. They called the original poster stupid, and had harsh words for people who were "too lazy to learn" how to operate public chargers.
Personal computers all over again: tech guys know how to do things like public charging, and, basically, screw you if you don't.
I know there are reasons for everything. I know tech guys got wedgies growing up and it made them angry at the whole world.
But there's a difference this time around: computers have never had to compete with any older, more familiar technology. They were new and unique, and they remain unique. EV's are competing with ICE vehicles, and public charging is competing with gas stations.
And so, many of you may be very relieved to learn, the days when you can just go up to a public charger and swipe a credit card as if you were at a gas station -- no apps -- are already here in parts of Europe and California, which means they will be everywhere soon.
Competition between merchants, between old and new ways of doing things, leading to innovation which directly benefits the consumer. I hate to say it, but maybe Adam Smith wasn't completely wrong about everything.
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